We understand that sometimes things change right after placing an order — no problem!. If your order hasn't shipped yet, we may still be able to update your shipping address or other order info. Here's what to do:. To request a change:. Email us at i
Yes—orders can be cancelled only if they haven’t shipped yet. Because we ship quickly, it’s important to reach out as soon as possible. Reply to your order confirmation email with the subject line: “CANCEL ORDER ”. Or Send us an Email at: Info@cactus
We are sorry to hear you received the wrong item in your order! Please follow the steps below for assistance:. Our team will review your request and respond promptly to resolve the issue. While we may not be able to guarantee your exact order is repl
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking Information:. If you have any further questions or need
All orders are backed by our 30-Day Customer Happiness Guarantee. If your cactus arrives in poor condition, we’ll work with you to replace or refund it. Loose soil or a few broken spines: Cosmetic and will not harm the plant. Minor bruising or scarri
As soon as you place an order, you’ll receive a confirmation email from us. In that email, click “Track My Order” to open your personal tracking page. This page updates in real time as UPS scans your package. First scan: It may take 12–24 hours after
Most orders leave our nursery within 2–3 business days. During peak seasons or extreme weather, shipping may take a little longer. You’ll receive a shipping confirmation email with your tracking link as soon as your label is created. Every order is h
At checkout: Add a note to your order with the date you’d like your cactus shipped. After checkout: If you already placed your order, reply to your confirmation email (or email us at [email protected]) with your order number and the date you’d
Once shipped, most orders arrive within 2–5 business days depending on your location. West Coast deliveries tend to be quicker (closer to 2–3 days). East Coast deliveries usually take 4–5 days. We currently ship with UPS for all orders. Every order c
Check your tracking page: Confirm that the status shows “Delivered.”. Look around your property: Packages may be left at a side door, garage, porch, or mailbox. Ask neighbors or building staff: Sometimes carriers leave boxes with a neighbor or leasin
Cacti are hardy once established, but they don’t like being trapped in a box during extreme heat or cold. To make sure your plants arrive healthy, we sometimes delay shipping when temperatures could damage them. Heat waves: If your location or our nu
Currently, we only ship to addresses within the contiguous United States. We do not ship to the following locations:
No, we do not offer expedited shipping at this time. All orders are shipped using standard shipping methods. If you have any questions or need further assistance, please feel free to contact our customer service team.