How do I cancel my order?Updated a month ago

Can I cancel my order?

• Yes—orders can be cancelled only if they haven’t shipped yet.

• Because we ship quickly, it’s important to reach out as soon as possible.

How to request a cancellation

1. Reply to your order confirmation email with the subject line: “CANCEL ORDER ”. Or Send us an Email at: [email protected] 

2. We’ll confirm if the order can be stopped before it leaves our nursery.

3. If it hasn’t shipped, we’ll cancel it and issue a full refund.

If your order has already shipped

• Once a package is with UPS, it can’t be cancelled.

• If you no longer want your order, you can:
  • Refuse delivery, so it returns to us.
  • Or accept the package and reach out if there are any issues (see our Returns & Refunds section).

Refunds

• If we successfully cancel your order, your refund will be processed within 2–3 business days.

• Your bank may take an additional 5–10 business days to post the funds.