Lost, missing, or stolen packageUpdated a month ago

First steps

• Check your tracking page: Confirm that the status shows “Delivered.”

• Look around your property: Packages may be left at a side door, garage, porch, or mailbox.

• Ask neighbors or building staff: Sometimes carriers leave boxes with a neighbor or leasing office.

• Wait a little longer: Carriers occasionally mark packages “Delivered” a few hours before actual drop-off.

Still can’t find it?

• If it’s been more than 24 hours since the “Delivered” scan and you still don’t have your package:

  1. Reply to your order confirmation email with your order number and ZIP code.

  2. Include any details that might help (example: “Checked with leasing office, not there”).

  3. We’ll open a case with UPS and keep you updated.

If your package is stolen

• File a report with your local authorities and let us know.

• Depending on the situation and order value, we may be able to reship or refund after the carrier finishes their investigation.

Tips to prevent issues

• Use a shipping address where someone is available to receive the package.

• Track your order with the link in your confirmation email so you know when it’s out for delivery.

• Consider shipping to a work address or trusted friend if you won’t be home.