To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri
We understand that sometimes things change right after placing an order — no problem!. If your order hasn't shipped yet, we may still be able to update your shipping address or other order info. Here's what to do:. To request a change:. Email us at i
You can cancel your order within 24 hours of placing it. To request a cancellation:. Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.
Please allow 5-10 business days for the refund to reflect in your account. This timeframe may vary based on your bank or the payment method used. To request a refund:. Our team will review your request and process the refund accordingly.
We are sorry to hear you received the wrong item in your order! Please follow the steps below for assistance:. Our team will review your request and respond promptly to resolve the issue. While we may not be able to guarantee your exact order is repl
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking Information:. If you have any further questions or need
What to Do If Your Plant Arrives Damaged. At Cactus Warehouse, we take great care to package and ship our cacti safely, but sometimes shipping can be rough, and plants may arrive with damage. If your plant arrived in less-than-perfect condition, don’