Returns & Refunds
Return policy for live plants
Because cacti are perishable, we don’t accept standard returns for healthy plants. Once a cactus leaves our nursery, it cannot be sent back through the mail without risking further damage. We will replace or refund if:. Your cactus arrives damaged be
Do you offer refunds or exchanges?
Yes, we offer a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, we are here to help. Refunds and Exchanges:. Exceptions:. How to Request a Refund or Exchange:. We will review your request and process your refund o
What’s your return policy?
At Cactus Warehouse, we offer a simple and straightforward return policy with a 100% satisfaction guarantee. Returns and Exchanges:. How to Start a Return or Exchange:. We will review your request and provide further instructions. Your refund will be
Refund timelines
Once we approve your refund request (for damaged items, wrong items, or cancellations before shipping), we’ll process it within 2–3 business days. Refunds are sent back to your original payment method (credit card, PayPal, etc.). Most banks and credi