Return policy for live plantsUpdated a month ago

Can I return a cactus?

Because cacti are perishable, we don’t accept standard returns for healthy plants. Once a cactus leaves our nursery, it cannot be sent back through the mail without risking further damage.

When returns are allowed

We will replace or refund if:

• Your cactus arrives damaged beyond normal shipping wear.

• You received the wrong item.

• There is an issue covered by our 30-Day Customer Happiness Guarantee.

How to request help

1. Take clear photos of the plant, packaging, and shipping label.

2. Email us at [email protected] within 48 hours of delivery.

3. Include your order number and a description of the issue.

We’ll review your case and arrange either a replacement, store credit, or refund depending on the situation.