What is your shipping policy?Updated 9 months ago

At Cactus Warehouse, we pride ourselves on delivering high-quality plants. Each plant is grown under optimal conditions and hand-selected for quality. While every plant is unique, we ensure that you receive one similar in size and shape to those shown in our images.

Processing Time:

• We process orders within 3 business days. If you have any special instructions, kindly add a note at checkout.

Plant Quality:

• We only ship healthy, high-quality plants. If a plant has scars or blemishes, we'll inform you before you complete your purchase.

Customer Service Commitment:

• At Cactus Warehouse, customer satisfaction is our top priority. We welcome your questions, comments, or feedback at any time.

Shipping Details:

Method:

• We ship via USPS Priority Mail and UPS.

Cost Calculation:

• Orders over $39 qualify for free standard shipping.
• For orders under $39, shipping costs are based on the weight and volume of your order and will be calculated at checkout.

Processing Time:

• Please allow up to 72 hours for order processing prior to shipment.

Transit Considerations:

• To minimize transit time, we ship plants on specific days based on your location, avoiding weekends and holidays.

Tracking:

• A tracking number will be provided for your convenience once your order has shipped.

Shipping Restrictions:

• Currently, we do not offer international shipping. We also do not ship to the following locations:
  • Alaska
  • American Samoa
  • Micronesia
  • Guam
  • Hawaii
  • Marshall Islands
  • Northern Mariana Islands
  • Palau
  • Puerto Rico
  • U.S. Virgin Islands
  • Armed Forces Americas
  • Armed Forces Europe
  • Armed Forces Pacific

For any inquiries, feel free to contact us at [email protected].