What if my package gets lost or arrives damaged?Updated 9 months ago

At Cactus Warehouse, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please follow these steps:

1. Contact Us: Send an email to [email protected] with the subject line "Lost Package".
2. Include Details: In the email, include your order number and any relevant details about the lost package.

Damaged Packages

We understand the disappointment of receiving a damaged package. In such instances, please follow these steps:

1. Contact Us: Send an email to [email protected] with the subject line "Damaged Package".
2. Include Details: In the email, include:
   • Your order number
   • Photos of the damaged items or package
   • A brief description of the damage

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.