Troubleshooting payment issuesUpdated a month ago

Card declined

• Double-check that your billing address, card number, and CVV are entered correctly.

• Try another card or payment method (Shop Pay, PayPal, Apple Pay).

• If it continues, contact your bank — sometimes they block unusual online transactions.

Duplicate pending charge

• Occasionally banks show a second pending charge when you place an order.

• These usually clear automatically within 3–5 business days.

• If a duplicate charge remains after 5+ days, contact your bank and let us know.

PayPal or Shop Pay issues

• Make sure your account is verified and linked to a valid funding source.

• If your payment fails, try checking out again or using another method.

Still having trouble?

Email us at [email protected] with:

• Your order number (if one was created).

• The payment method you used.

• Any error messages or screenshots.

We’ll work with you to resolve the issue quickly.